Privacy & Cookie Policy

Note for completion: Replace the bracketed placeholders below (legal entity name, registered address, registration number and, where applicable, your Data Protection Officer) with Aurister Trading's official details before going live, and have this policy reviewed by a qualified legal adviser. The text below is a solid GDPR-aligned starting point, not formal legal advice.

1. Who we are

This website is operated by Aurister Trading [legal entity name], an international B2B trading company sourcing and exporting natural raw materials, based in the European Union at [registered company address], registered under [company registration / VAT number]. In this policy "we", "us" and "our" refer to Aurister Trading.

For any privacy question or to exercise your rights, contact us at info@aurister.com [or your designated privacy contact / Data Protection Officer].

2. The personal data we collect

We only collect data we need to respond to you and to do business. Depending on how you interact with us, this may include:

• Contact & enquiry data you provide through our contact form, quote-request form or supplier-application form: name, company, work email, phone number, country/destination, and the content of your message or requirement (for example product, grade, volume and lead-time details).
• Supplier data producers submit when applying to become a supply partner, such as company details and approximate production capacity.
• Account data if you create an account on our partner portal (a separate application at portal-aurister.com): your sign-in details and the business information associated with your account.
• Technical data automatically generated when you visit, such as IP address, browser type and pages viewed, processed by our hosting and service providers for security and to deliver the site.

We do not intentionally collect special categories of personal data through this website, and we ask that you do not send us such data via the forms.

3. How and why we use your data (legal bases)

We process personal data on the following GDPR legal bases:

• To respond to your enquiries and provide quotes, samples and documentation. Legal basis: steps taken at your request prior to entering a contract, and our legitimate interest in answering business enquiries.
• To manage business and supplier relationships and fulfil orders. Legal basis: performance of a contract and our legitimate interests.
• To operate, secure and improve the website. Legal basis: our legitimate interest in a safe, functioning website.
• To comply with legal, tax and trade obligations. Legal basis: compliance with a legal obligation.
• For optional communications (only if introduced and only where you have opted in). Legal basis: your consent, which you can withdraw at any time.

4. Who we share data with

We do not sell your personal data. We share it only with service providers who help us run our business, under appropriate agreements, including:

• Website hosting (mijn.host), which stores and serves this website.
• Form handling (Formspree or a comparable provider), which receives and forwards messages submitted through our forms.
• Fonts & site delivery (Google Fonts), which serves typography used on this site; your browser contacts Google's servers to load fonts.
• Our partner portal provider (hosted on Railway) if you hold a portal account.

We may also disclose data where required by law or to protect our legal rights.

5. International transfers

Where a provider processes data outside the European Economic Area, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or an adequacy decision, so your data remains protected to EU standards.

6. How long we keep data

We keep personal data only as long as necessary for the purpose it was collected, to maintain our business relationship, and to meet legal, accounting and trade-record obligations. Enquiry data that does not lead to a relationship is deleted or anonymised once it is no longer needed.

7. Your rights under the GDPR

Subject to the conditions in the law, you have the right to: access your data; have inaccurate data corrected; have data erased; restrict or object to processing; data portability; and, where processing is based on consent, to withdraw that consent at any time. To exercise any of these, email info@aurister.com. You also have the right to lodge a complaint with your national data protection supervisory authority.

8. Cookies & local storage

We keep tracking to a minimum. This website does not currently use advertising or third-party tracking cookies. We use the following:

• Strictly necessary / functional storage. We store your chosen language in your browser's local storage (key aurister_lang) so the site remembers your language between visits. This is required for the site to work as you expect and is not used for tracking.
• Third-party requests. Loading Google Fonts and submitting a form to our form provider involve a request to those providers, which may process technical data such as your IP address as described in their own privacy policies.

You can clear local storage and block or delete cookies in your browser settings at any time; doing so may reset your language preference. If we introduce analytics or marketing cookies in future, we will ask for your consent through a cookie banner before they are set.

9. Security

We apply reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we work to keep your data safe.

10. Changes to this policy

We may update this policy from time to time. The current version is always available on this page, with the "Last updated" date above reflecting the latest revision.

11. Contact us

For any privacy or data-protection question, contact:
Aurister Trading [legal entity name]
[registered company address]
Email: info@aurister.com